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Case Study

Socfindo BBSP - Sample Analytic Laboratory App
PT Socfindo operates world-class laboratory facilities for agricultural analysis. They needed a digital bridge to connect their expertise with external customers (plantations, farmers, and researchers) who require precise soil, leaf, and fertilizer analysis.
The Workflow: The "Logistics to Lab" Engine
We built a seamless, end to end platform that mirrors a modern e-commerce and courier experience.
1. Customer Portal (The "Storefront")
- Customers can browse analysis packages (e.g., Soil Nutrient Profile, Leaf Tissue Analysis).
- Integrated ordering system with automated price calculations.
- Digital "Waybill" generation, allowing customers to track their physical samples just like a JNE package.
2. Sample Reception & Tracking
- Upon arrival at the Socfindo lab, samples are scanned and verified against the digital order.
- Status updates are sent automatically to the customer: Sample Received, In Analysis, Completed.
3. Advanced Analytics & Lab Integration
- Lab technicians input data directly into the system, ensuring high-speed processing and data integrity.
- Integration with internal lab equipment to reduce manual data entry.
4. Digital Certification & Delivery
- Once the analysis is validated, the system automatically generates a Digital Certificate of Analysis (CoA).
- Customers can download their results instantly through the portal, eliminating the wait for physical mail.
The Business Impact
- Operational Scalability: The lab can now handle a higher volume of samples with fewer administrative staff.
- Customer Experience: Reduced the total "Turnaround Time" (TAT) by providing real-time tracking and instant digital results.
- Transparency: Customers have a full historical archive of all their past sample tests in one dashboard.
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